Vandera.app LTD Privacy Policy
1. Introduction
Vandera.app Ltd (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal data when you use the Vandera platform, including our website and mobile application.
Vandera is the data controller responsible for your personal data.
Vandera connects members of the nomadic travel community with independently operated overnight locations across the UK and Europe.
2. Information We Collect
We may collect and process the following types of personal data: Account Information
● Name
● Email address
● Account login details
Vehicle Information
● Vehicle registration number
This may be used to support host verification and ensure appropriate use of locations.
Location Data
● Real time GPS location (if enabled)
● Approximate location based on device settings
This is used to:
● show nearby locations
● improve map functionality
● enhance user experience
Payment Information
We may collect and process payment related information to enable subscriptions and other services.
Payments are processed securely by third party payment providers (such as Stripe, Apple Pay or Google Pay).
Vandera does not store full payment card details. Payment information is handled directly by these providers in accordance with their own privacy and security policies. Some of our third-party providers may process data outside the UK. Where this occurs, appropriate safeguards are in place.
We may retain limited information such as:
● transaction history
● subscription status
● billing identifiers
Usage Data
● App activity and interactions
● Pages viewed / features used
● Device and technical information
3. How We Use Your Information
We use your data to:
● provide and operate the Vandera platform
● show relevant locations and services
● improve platform performance and features
● communicate with you (e.g. updates, support)
● ensure appropriate use of host locations
● process payments (where applicable)
Legal Basis for Processing
We process your personal data on the following legal bases:
● Performance of a contract - to provide and operate the Vandera platform
● Legitimate interests - to improve our services and ensure appropriate use of the platform
● Legal obligations - where required to comply with applicable laws
4. Location Data
Vandera may request access to your device’s location to provide core functionality.
Location data is used to:
● display nearby locations
● improve map-based discovery
Location access is optional and controlled through your device settings.
Vandera does not track your location in the background without your knowledge
5. Sharing Your Information
We do not sell your personal data.
We may share data with:
● payment providers (for secure transactions)
● service providers (e.g. hosting, analytics)
● hosts (limited information where necessary to support bookings or access)
All third parties are required to handle your data securely.
6. Data Storage & Security
We take appropriate measures to protect your personal data, including:
● secure servers
● access controls
● encrypted data transmission where applicable
However, no system is completely secure, and use of the platform is at your own risk.
7. Data Retention
We retain personal data only for as long as necessary to:
● provide and operate the Vandera platform
● comply with legal and regulatory obligations
● resolve disputes and enforce our Terms
This may include retaining:
● account information (such as name and email address)
● vehicle information (such as registration details)
● transaction and subscription records
● limited usage data
When data is no longer required, it will be securely deleted or anonymised.
You may request deletion of your account at any time by contacting us at Hello@vandera.app.
8. Your Rights
Under UK GDPR, you have the right to:
● access your personal data
● correct inaccurate data
● request deletion
● restrict or object to processing
● request data portability
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.
To exercise these rights, contact us at: Hello@vandera.app
9. Cookies & Tracking
We may use cookies and similar technologies to:
● improve user experience
● analyse platform usage
You will be able to manage cookie preferences where required. Where required, we will obtain your consent before placing non-essential cookies.
10. Third-Party Services
Vandera may use third-party services, including:
● payment processors
● analytics providers
● mapping services
These providers have their own privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Where changes are made, we will notify users where appropriate.
12. Contact
If you have any questions about this Privacy Policy, please contact: Hello@vandera.app